COMPLAINTS & LIABILITIES 

We ask you not to accept any damaged or open parcel from the courier.

The customer is responsible to check the delivered products immediately. Obvious faults should be brought to notice in writing within 3 days after products receipt. We recommend to take the pictures immediately. The claims related to obvious faults are not to be accepted after the aforesaid period. 

Danube Optic s.r.o. offers 2 year quality warranty and after sale service. Warranty period starts as of Invoice date. Sending you a product (whole frame not the spare part) as a replacement  of the defective one we require the defective product is returned back to us.